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FAQs » What do I do if my phone is lost or stolen?

What do I do if my phone is lost or stolen?

Inform your account manager or send an email to networks@matrix.in immediately. We will have the number temporarily suspended, to avoid any misuse. We can, upon your request, arrange to send you an alternate SIM card. However, SIM lost and handset lost charges (if provided by Matrix) are applicable, as stated on the Customer Agreement Form (CAF).

 

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