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FAQs

What are the charges?

Schedule of Charges

Charges Amount*
US Dollar card Euro card GBP card AUD card CAD card Swiss Franc card SGD card JPY card
Card Fees and Replacement Fees One time card joing fee Rs.
150
Rs.
150
Rs.
150
Rs.
150
Rs.
150
Rs.
150
Rs.
150
Rs.
150
Reload fee Rs.
100
Rs.
100
Rs.
100
Rs.
100
Rs.
100
Rs.
100
Rs.
100
Rs.
100
Lost card replacement charges at foreign locations USD
20.00
USD
20.00
USD
20.00
USD
20.00
USD
20.00
USD
20.00
USD
20.00
USD
20.00
Lost card replacement in India USD
3.00
USD
3.00
USD
3.00
USD
3.00
USD
3.00
USD
3.00
USD
3.00
USD
3.00
ATM Usage Fee** Cash withdrawal at ATMs USD
1.50
EURO
1.50
GBP
1.50
AUD
1.50
CAD
1.50
CHF
1.50
SGD
3.00
JPY
200
Balance enquiry at ATMs USD
0.50
EURO
0.50
GBP
0.50
AUD
0.50
CAD
0.50
CHF
0.50
SGD
1.00
JPY
60
Payments to merchants directly using POS terminals NIL NIL NIL NIL NIL NIL NIL NIL
E-Commerce NIL NIL NIL NIL NIL NIL NIL NIL

*Some of the ATM acquires charge additional ATM fee. You are advised to check the same before the usage.
**Service Charge Extra

 

How is a Matrix Forex Chip Card better than a magnetic strip card?

The chip card is also known as EMV Card. EMV is the brand name of EMV Co. EMV stands for Europay MasterCard Visa.

This organization has set the standards for payment cards with chip. Due to the increasing fraud and misuse with the payments done by magnetic stripe cards, the smart EMV cards have been developed according to the EMV standard in order to prevent fraud and misuse.

This makes the chip card more secure against card fraud than cards that rely only on data encoded in a magnetic stripe on the back of the card.

 

How does a Matrix Forex chip card work?

Following are the step for using a Matrix Forex Bank Chip Card:

  • The cashier inserts the chip card in the POS terminal
  • The chip card must remain in the terminal till the transaction is completed
  • If the merchant accidentally swipes the card at the place of inserting the card, the terminal will automatically identify it as a chip card. The terminal will force the cashier to insert chip card instead of doing a swipe
  • If the POS terminal does not have chip facility, the card can be used for normal magnetic stripe swipe on the POS terminal.
 

What is a chip card?

The Matrix Forex Chip Card has a chip inside the card which will change the way you make payments while you are overseas. The chip inside your Travel Card makes payment at merchant even more secure. The card works on chip based technology rather than magnetic strip based technology.

 

Are MOTO Transaction allowed?

No, MOTO Transaction are not allowed on the Matrix Forex Card.

 

Do I have to pay for emergency medical and travel assistance services?

Matrix Forex Card comes with complimentary emergency assistance services. These services are purely on referral and arrangement basis. However, customers would have to pay for any third party expenses involved in providing the services.

The provision of financial guarantees by International SOS is subject to International SOS first securing payment from the customer though the credit card or from their own funds. International SOS shall ensure that users who call in for the services are duly informed that they (the users) are liable for all third party expenses.

 

What security features are implemented to prevent unauthorised usage of replacement cards before it reaches you?

The replacement card would be couriered along with its ATM PIN by courier. The card goes in a deactivated stage.

The card can be activated only when the customer call up our Customer Care center and confirm the receipt of the card in proper condition. Without this verification, the card would not be enabled for transactions.

 

What should one do to prevent unauthorised usage in case I lose the card?

The card comes with zero lost card liability after its loss being reported. Immediately report the loss of the card by calling up the customer care center.

We would block the card from any further usage. On request, the Replacement Card can then be activates. In case the Replacement Card is also lost, a replacement card would be shipped to an address of the customer’s choice.

 

How is the Matrix Forex Card secured against unauthorised cash withdrawals from ATMs?

The travel card comes with advanced security features. To withdraw cash from a VISA ATM using the pre-paid card, customers need the confidential ATM-PIN which is available only to the customers.

The ATM-PIN is issued at the time of card purchase. Customers need to remember the 4 digit PIN number and destroy the document. Do not write in on the card. The card would be blocked after 4 unsuccessful PIN attempts. This ensures that anyone having access to the card cannot use the card.

 

How long does it take to get the refund?

Customers can get the refund immediately upto the amount of balance remaining on your Matrix Forex Card. In case there are some unsettled transactions, there could be an additional delay of upto 7 days.

 

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