Refund Policy

  • Prior to commencement of scheduled services by Matrix, the customer will be required to provide Matrix with a security deposit as prescribed and governed by the terms & conditions herein under
  • The amount of security deposit that the customer is required to provide, will be determined by Matrix subject to the services being sought / availed by the customer.
  • The services availed by the customer will / shall remain active in the event that the usage amount exceeds the security deposit amount. The security deposit amount in no way shall restrict the customer’s quantum of usage.
  • The security deposit is interest free and the customer is disentitled from claiming any interest / charge / levy on the same for the duration of its deposit with Matrix.
  • Matrix will retain the security deposit for the duration of the customer’s travel and for an additional period of 50 days from the off-hire date, following which it will be returned / refunded to the customer subject to return of SIM cards and / or other equipments to Matrix.
  • In the event that the customer fails to return Matrix SIM cards and / or other equipments to Matrix within the afore-mentioned period (clause 4), Matrix will be entitled to forfeit the security deposit in full.
  • In case of pre-paid products & services, refund / return of security deposit is not applicable.

Other products:

Refund Policy