SUPPORT – INTERNET FOR IPAD

Getting Started

Which model of iPad is required for Matrix iPad SIM?

Wi-Fi + 3G version of iPad is required for using Matrix iPad SIM’s. Wi-Fi versions do not offer Internet services.

Apn Settings

What is APN

APN stands for Access Point Name. The APN defines the network path for all Internet connectivity. Incorrect settings may result in a loss of functionality or features and may result in additional charges. Contact your carrier to verify the correct APN settings.

Other Faq’s

Can I refer usage measurement tools present in I-Pad to check the usage with Matrix I-Pad SIM?

The usage measurement tools present in various dialer software of Laptop Internet cards/I-Pad / Android Tablet PCs are not synchronized with the billing system of the service providers. These tools may give the estimation of usage only. Please refer your bills for final usage and charges

Lost/Stolen

I have lost my Matrix I-pad SIM

You can contact our customer support at datahelpdesk@matrix.in or +91 9811288888. Alternatively, you should also inform the concerned sales executive, so that it can be suspended with immediate effect to prevent any possible unauthorised usage. In case any unauthorised usage occurs and if Matrix is not intimated about the loss of the Internet card in time, the amount will be billed to the user.

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