How can I apply for a refund on the card?
On their return to India, customer can choose to retain the unspent forex in Travel Card (to the extent permitted by RBI) or can have it reimbursed in Indian Rupees.
To encash forex, the Customer can call up Matrix customer services +91-9811288888 "or" write to firstname.lastname@example.org
The forex refund request format is shared with the customer. The customer is required to fill in the details and send it back to us to initiate refund. The refund will be processed on the basis of the Exchange Rate as on the date we receive a request from the customer