I am unable to make International Calls
If you are unable to make International calls, you must have followed the wrong dialing procedure. Ensure that you follow the correct country while making calls. You need to dial +91 followed by the mobile number without prefixing‘0’ before the mobile number when calling back India.
There can also be a possibility that the ‘Sending my caller ID option is off. Kindly ensure that ‘Send my caller ID’ option is always on.
The dialing instructions for making local/International calls can be known by clicking here
An example showing the dialing instructions to be followed in UAE is illustrated below:
Dialing Instructions for a Matrix UAE SIM CARD
The Country code for UAE is – 971
How to make local calls to another local mobile number when in UAE
E.g. If the local mobile number you want to call in UAE is – 0505521590. Call to 0505521590 and press Send. You can also use +971 and the mobile number without a prefix 0 to make local calls.
How to make local calls to a local landline number when in UAE
E.g. The City Code for Abu Dhabi is 02 and the other local landline number is 2032147. You need to dial the City Code + Landline Number. So you will have to dial 02-2032147 and then press Send.
How to make an International Call to a mobile number when in UAE
E.g. You want to make calls to India and the mobile number is 9873573471. You need to dial the Country Code + Mobile Number. So you will have to dial 0091/+91 (Country Code for India) and 9873573471 (the mobile number) and then press Send.
How to make an International Call to a Landline number when in UAE
E.g. You want to make calls to India and the landline number is 26800000 (Delhi Landline Number). You need to dial the Country Code + Area Code + Landline Number. So you will have to dial 0091/+91 (Country Code for India) + 11 (Delhi Area code is 011, so omit 0 is the area code begins with zero) and finally 26800000 (the Delhi Landline number) and then press Send. So it will be - +91-11-26800000
How do people call you on your mobile number when you are in UAE
People need to dial the Country Code + Your Mobile Number. So the UAE Country Code is +971 and your Matrix mobile number is 505521590. Therefore, people will have to call you by sending +971-505521590